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Schedule a Clean

Standard Policies

  • We confirm all cleaning appointments in advance. Cancellation fees apply if services are canceled within seven days or 48 hours of the scheduled appointment.

  • To ensure our team can work efficiently, we kindly request that all loose items, such as clothing, toys, and general clutter, be removed from floors and surfaces before our arrival.

  • If linen service is included, please place fresh linens at the end of each bed. Any necessary keys, security codes, and access instructions should be provided before the start of work.

  • Upon completion, our team will secure alarms and lights according to your instructions.

  • All working utilities, including running water and electricity, must be available during the service, and air conditioning should be functioning and set to no higher than 75 degrees before the cleaners arrive.  If the conditions prevent the cleaners from performing their duties adequately, a cancellation fee will be assessed.

  • Please note that if biohazard materials (including mold, bodily fluids, or feces from persons or animals) or infestations (including bedbugs, rats, mice, etc.) are encountered, our team is not responsible for their removal and is not responsible for any portions of the cleaning that contain these elements. The safety of our cleaners comes first. Additionally, the full price of the cleaning may still be charged if these dangerous elements are not disclosed and removed beforehand.

Payments and late fees: All payments are due upon completion of cleaning.  Checks, cash, Zelle, Venmo, Paypal, Credit and Debit cards, and direct deposit are accepted.  A late fee of $100 is charged on all invoices outstanding at 30 days with an additional $5 per day thereafter.  

Cancellations: All cancellations within 7 days of your appointment are charged a $50 per cleaner fee.  Cancellations within 48 hours of your appointment are charged the full cleaning rate if not rescheduled. If rescheduled, we will still charge a percentage of the cleaning in order to pay the staff for the hours they were expecting to work.

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