Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.elliottsaz.com (the "Site"). This Site is owned and operated by E.C.S. Organization LLC. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

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Standard Policies

• We confirm all cleaning appointments in advance. Cancellation fees apply if services are canceled within seven days or 48 hours of the scheduled appointment.

• To ensure our team can work efficiently, we kindly request that all loose items, such as clothing, toys, and general clutter, be removed from floors and surfaces before our arrival.

• If linen service is included, please place fresh linens at the end of each bed. Any necessary keys, security codes, and access instructions should be provided before the start of work.

• Upon completion, our team will secure alarms and lights according to your instructions.

• All working utilities, including running water and electricity, must be available during the service, and air conditioning should be functioning and set to no higher than 75 degrees before the cleaners arrive.  If the conditions prevent the cleaners from performing their duties adequately, a cancellation fee will be assessed.

• Please note that if biohazard materials (including mold, bodily fluids, or feces from persons or animals) or infestations (including bedbugs, rats, mice, etc.) are encountered, our team is not responsible for their removal and is not responsible for any portions of the cleaning that contain these elements. The safety of our cleaners comes first. Additionally, the full price of the cleaning may still be charged if these dangerous elements are not disclosed and removed beforehand.

• Payments and late fees: All payments are due upon completion of cleaning.  Checks, cash, Zelle, Venmo, Paypal, Credit and Debit cards, and direct deposit are accepted.  A late fee of $100 is charged on all invoices outstanding at 30 days with an additional $5 per day thereafter.  

• Cancellations: All cancellations within 7 days of your appointment are charged a $50 per cleaner fee.  Cancellations within 48 hours of your appointment are charged the full cleaning rate if not rescheduled. If rescheduled, we will still charge a percentage of the cleaning in order to pay the staff for the hours they were expecting to work.

• Scope of Work & Additional Fees

  • Clients are required to provide accurate information regarding the size, condition, and
    scope of work for their property at the time of booking. If Elliott’s Cleaning Services
    determines that the actual scope of work is greater than what was represented during
    scheduling or quoting, additional fees will be applied to cover the extra time, labor, or
    materials required.

  • We reserve the right to adjust pricing, reschedule, or decline service if the misrepresentation is significant and prevents our team from completing the work as
    planned.

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Media Policy
Elliott’s Cleaning Services may take before and after photographs of completed work
areas for quality assurance, staff training, and marketing. These
photographs may be used on our website, social media, and other promotional
materials.
We take care to ensure that no personal, sensitive, or identifying information is
displayed in these images. By engaging in our services, you consent to the potential use
of such photographs.
If you prefer not to have photographs of your service location used for promotional purposes
purposes, you may opt out at any time by emailing us at privacy@elliottsaz.com.
Upon receipt of your request, we will ensure that no photographs of your property are
shared publicly.

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Intellectual Property
All content published and made available on our Site is the property of E.C.S. Organization LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

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Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

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Sale of Services
These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

• Residential & Commercial Cleaning Services.

The services will be paid for in full upon the completion of the service.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

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Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

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Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Cancellations of subscription services can be sent in writing to our business address or made over the phone by calling our office phone number. If you have pre-paid for services that have not yet been rendered, please notify us at the time of cancellation to receive a refund of your payment.

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Payments
We accept the following payment methods on our Site:

• Credit Card;

• PayPal;

• Debit;

• Direct Debit;

• Zelle;

• Venmo;

• Cash; and

• Check.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

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Refunds
Refunds for Services
We provide refunds for services sold on our Site as follows:

• The services will be fully refunded if cancelled at least 48 hours before they were scheduled to be provided. Otherwise, a partial refund can be issued for cancellations made on the previous day or the same day services were scheduled to be provided.
  
  Additionally, once the service has been provided, a full refund may be offered if the service does not meet the standards outlined in our guarantees.

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Guarantees
The following guarantees apply to our Site:

• We have a 100% satisfaction guarantee. If you are not satisfied with the services we are contracted to perform, we will return to clean again or issue a full refund.

  • The following exceptions apply to the above Guarantee:​

    • Any violation of the Terms & Conditions of Service, including not adhering to our standard policies, will void the guarantee.​

    • Deposits are not refundable for any reason.

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Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

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Links to Other Websites

Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.

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Limitation of Liability

E.C.S. Organization LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

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Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless E.C.S. Organization LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

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Applicable Law

These Terms and Conditions are governed by the laws of the State of Arizona.

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Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and E.C.S. Organization LLC are unable to resolve any dispute through informal discussion, then you and E.C.S. Organization LLC agree to submit the issue before an arbitrator. The decision of the arbitrator will be final and binding. Any arbitrator must be a neutral party acceptable to both you and E.C.S. Organization LLC. The costs of any arbitration will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and E.C.S. Organization LLC agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

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Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

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Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

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Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(520) 355-2564
contact@elliottsaz.com
245 S Plumer Ave, Suite 25, Tucson, AZ 85719

You can also contact us through the feedback form available on our Site.

Effective Date: 4th day of September, 2025